How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: Phone Systems
Satisfied Customers: 11135
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
23511658
Type Your Phone Systems Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I've got a Polycom SoundPoint handset phone in my home office.

Customer Question

I've got a Polycom SoundPoint handset phone in my home office. It makes noise when it's not in use -- static that's intermittent. I tried switching out the surge protector power cord it's plugged in to and this didn't help. Any ideas?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Michael Hannigan replied 1 year ago.
Hello. My name is***** can help you with your question.
Digital phones do have a comfort noise generator but that only produces static when there's no audio on an active call. The source of the static is most likely external to the phone. Many electrical devices can passively receive external interference and on a device like this it will manifest itself in audible static - even when the phone is not off the hook.
I think that your approach of replacing the power surge protector is on the right track, but it won't actually condition the power. They do have devices that do that and they are called power conditioners. There more expensive than surge protectors, but I'm fairly certain it would fix the problem.
Here is a link to what I'm talking about:
http://bitli.es/2CMde1
Please let me know if you have any questions.
Mike