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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8118
Experience:  Working with Electronics for 25+ years.
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My phone tells people that my message box is full,

Customer Question

My phone tells people that my message box is full, but I have no messages in there. How do I fix this? Mary XXXXXX. Phone# ***** XXX XXXX
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
May I ask:
1) The Make & Model Number of the phone system you are working with?
2) What phone service provider (phone company) you have for this phone line?
3) When this issue was first noticed and reported to you?
Thanks
Customer: replied 1 year ago.
1) 6.0 Plus
2) Century Link
3) 1month ago
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that.
OK - the "6.0 Plus" tells me that this is a cordless phone system.
So can you look on the bottom or back of the MAIN BASE UNIT if your system, and see if you can find a MODEL NUMBER there?
One other question: do you have access to a different phone line - such as a cell phone or neighbor's phone - that can be used to call your HOME phone number - to TEST if YOU can hear this "mailbox full" announcement?
Thanks
Customer: replied 1 year ago.
model number--KX-TG6572Rcell #52-816-4745
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that information.
OK - I now know that this is a Panasonic cordless phone system, with a built-in answering system.
I also know that you have a cell phone.
So can YOU use that cell phone to call your Panasonic phone system, to TEST and see if YOU hear that "Mailbox full" announcement"?
To do that, please make sure you do NOT answer your phone, but let it rings until some system picks up and makes some kind of announcement.
Please let me know if you can do that and EXACTLY what you hear.
WE will want to do one more TEST after this - depending on your results.
Thanks
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****
(im)
Customer: replied 1 year ago.
I was able to fix the problem myself and no longer need any help.
Expert:  Greg A. replied 1 year ago.
Thanks for letting me know you got it working.
Please let me know if you have anymore questions in the future.
Take care,