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Ask Louie Your Own Question

Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 11443
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Purchased phones and plugged them however we can hear callers

Customer Question

purchased phones and plugged them however we can hear callers and cant dail out
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Louie replied 1 year ago.
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the phone system. Additionally, confirm that incoming calls are received as expected/correctly and that the issue at hand is restricted to dialing out.
Customer: replied 1 year ago.
yes
Customer: replied 1 year ago.
Panasonic KX-TGE245
Expert:  Louie replied 1 year ago.
Appreciate the additional information.Have you checked/ensured that the dialing mode is set to TONE and not pulse?
Customer: replied 1 year ago.
No I have not how do you check for tone and not pulse
Expert:  Louie replied 1 year ago.
Can you please try clicking HERE and follow the instructions?
Customer: replied 1 year ago.
okay while waiting on tone or pulse response I read manual and we have select tone
Expert:  Louie replied 1 year ago.
And is it working now? ...able to dial out?
Customer: replied 1 year ago.
Yes we are able to dail out now however in office In order to hear party you have to stand in the door not able to hear sitting at desk
Expert:  Louie replied 1 year ago.
Then the handset would be "too far" from the base unit.
Can you move/wire the base closer to the place where the handset would be used?
Customer: replied 1 year ago.
Office is detached from house, I read that you guys have double the range option may have to invest
Expert:  Louie replied 1 year ago.
Yes, there are add-on devices for this purpose. Would you consider installing1?
Customer: replied 1 year ago.
Yes
Expert:  Louie replied 1 year ago.
This add-on device is a Range Extender for Dect 6.0 Plus phones KX-TGA405B. It is available from Best Buy and online at Amazon.
Customer: replied 1 year ago.
Thanks you for your help Goodnight
Expert:  Louie replied 1 year ago.
Great! Glad that the above information on a KX-TGA405B may serve your purpose and would appreciate a rating if so warranted (if haven't done so).Good luck and thank you too for the opportunity to be able to share the information.