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Hi there, sorry to hear you're having trouble,
Does the panasonic base unit ring at all?
Can you tell me the model of your base (what you provided is the handsets)?
no the base unit does not ring either
Thanks for the info, could you tell me the model of the base please?
No the base unit also does not ring, the model is KX-TG6423ES
If you hear one of the other phones in the home ring, can you answer on the panasonic handsets?
Yes they work for both incoming and outgoing calls
Ok, so if it isn't ringing, and you've checked the ringer tone/volume settings, this leaves 2 possibilities,
either the system is on a silent mode, or there is some hardware failure in the base, preventing it from detecting the incoming call voltage (or perhaps there is a problem with the wall jack/line the base is plugged into).
Do you see a little logo on the handset display like "Zzz"?
No there is no logo like that showing on any of the handsets
Ok, then it isn't on silent mode, which means this may be a hardware problem, or that the ringer tone/volume settings aren't being saved/recognized.
This type of symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.
The one thing you may attempt yourself is to fully reset the system: 1) unplug both power and phone lines from the main base. 2) remove batteries from all handsets 3) wait at least 15 minutes, then restore all 4) place a handset on the main base for a minute, as if to charge 5) check for functionality.
If this doesn't help, try switching the base with one of the other phones that does ring properly, and see if the problem follows.
ok will try this and get back to you, thanks so far
You're welcome, let me know how it works out.
unplugged one of the working phones which was connected to teh same jack plug as the base unit this appears to have solved the problem, as when I plug it back in the problem reappears, abviously have a problem with the other phone