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Hi there, sorry to hear you're having trouble with the uniden,
Can you tell me a bit more about the problem please: 1) If you have multiple handsets, does this happen with all of them? Are there other phones outside of this system in the building that are working properly. 2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc) 3) Do you have dsl service on the same line?
Thank you for the information,
This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.
The one thing you may attempt yourself is to fully reset the system: 1) unplug both power and phone lines from the main base. 2) remove batteries from all handsets 3) wait at least 15 minutes, then restore all 4) place a handset on the main base for a minute, as if to charge 5) check for functionality.
If the problem persists after this, it confirms a hardware failure which would require repairs to correct. Unfortunately once the 1 year warranty is up, repairs are not practical, and the base alone cannot be replaced. The most economical option in this case is to replace the entire system. The new models on the market use a DECT6 frequency which is far superior in cordless range and sound quality to the older systems. A comparable replacement can be found for $50-100, depending how many handsets you’d like. If you can tell me a bit more about your needs (number of handsets, answering machine required or not), I’ll be happy to recommend a suitable replacement model for you.
Surges can happen with no other evidence of it. If the phone is new, you should first test another phone not part of the uniden system, to isolate a problem with the line. If the other phone works, then there is some failure in the uniden system. In that event, your best recourse would be to return the system to Harvey and get them to exchange it for you.
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