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Can you tell me the make/model of the phone system?
Are you making a long distance (another city/territory within AU), or an international (outside AU) call?
The system is unfortunately at home. I am making the enquiry from my workplace. The details requested can only be supplied at a later time/date.
That is ok, I may be able to provide some insight without it for now.
Can you tell me your dialing process? Do you dial the entire number first, 00 + xxxxxx then press talk? Or do you press talk first to get a dial tone, then dial 00 then the rest of the number?
The query relates to international calls which require the 00 (+) prefix. The calls are being made from Australia to elsewhere.
Note that the actual + key does not exist, and does not need to be pressed, you just dial 00 followed by the number. If desired, you can try adding in a pause (if you have a pause/break key on the handset, most phones do)
If you aren't already, I'd suggest you start by turning the phone on (with the on/talk button, wait for a dialtone, press 00 then dial the remainder of the number.
We dial the number first then press the call button. The remote voice answers that the number cannot be dialled. I have tried starting with 00.. also tried initiating the number with a single press of the pause number, following which you cannot dial the number - the phone does not respond.
Ok, please try pressing the call button first,
that will give you a dial tone, then you can dial 00xxxxxx
Thanx, I'll give it a try when I get home. It' reassuring to know that the phone should be able to perform the function. The manual lacks information in this regard.