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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 5939
Experience:  Working with Electronics for 25+ years.
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My Uniden DECT 6.0 cordless telephone is set on "Silent Mode

Customer Question

My Uniden DECT 6.0 cordless telephone is set on "Silent Mode On". How do I set it so my telephone rings?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.
Hello & Welcome,

Sorry to hear of the issue you are having with your phone.

Can you tell me the Model Number of the device you are working with?
Since this is a cordless system, please look for the model number on the back or bottom of the main base unit of the system.

Thanks
Customer: replied 1 year ago.

M/N:D1660-2


IC:513C-UN244


 


REN:00 309E0911

Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that information.

If you still have the manual for this system, you should find the information for entering (and exiting) silent mode on pages 9 & 10. But I have the same information for you below.

================================
1. With the phone in standby, press and hold # on any handset. The phone prompts you to select the number of hours (1 - 9 or Always On) that you want it to stay in silent mode.

2. To confirm, press # XX just wait about 5 seconds. The phone displays Silent Mode On on each handset.

3. After the selected number of hours, the phone automatically exits silent mode. To exit silent mode manually, press and hold # XXXXX.
================================

Please give that a try and let me know the results. If that does not work, there may be more steps we can take.

Thanks, Greg A.
Customer: replied 1 year ago.


How do I get the phone in "standby"?

Expert:  Greg A. replied 1 year ago.
Hi again,

Standby mode just means that you are NOT in a call.
This assumes that everything else is connected and working normally.

Please let me know if you have more questions.

Thanks, Greg A.
Customer: replied 1 year ago.

I still cannot get this off "Silent ON"

Expert:  Greg A. replied 1 year ago.
Hi again,

OK - can you tell me how long you have owned this system and when this issue first began?

Thanks
Customer: replied 1 year ago.


I purchased this phone system 2/8/2012 at Walgreens. This "Silent On" started about 1 week ago.

Expert:  Greg A. replied 1 year ago.
Hi again & thanks for that information.

OK - what I would like you to do is first check the TIME and DATE that is shown in the system. This is because the "silent mode" is tied to the date and time.

If the time and date look to be accurate, then I would do a FULL RESET on the system, and then reset the date and time. I have the instructions for a full system reset below.

Cordless system "reset" procedure. This is done by following the steps below.
============================
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system, caller id, etc.).
============================

Please give these things a try and let me know what you find or if you have more questions.

Thanks, Greg A.
Customer: replied 1 year ago.

Will do tomorrow AM. Thank you.

Expert:  Greg A. replied 1 year ago.
Hi again,

That sounds like a plan. Please let me know the results - when you can.

Take Care, Greg A.

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