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My panasonic KX-TG5566 stopped working. The lights come on

 
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  • Answered by:p0llinate
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Customer Question

My panasonic KX-TG5566 stopped working. The lights come on and the screens are lite, but there is no dial tone. I have the base unit and 5 extension units. Can you help?

 



Already Tried:
Unplugging all units and removing batteries. Put the base unit back together after 30 minutes - no change.

Submitted: 322 days and 20 hours ago.
Category: Phone Systems
Value: $15
Status: CLOSED

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Expert:  p0llinate replied322 days and 20 hours ago.


p0llinate :

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p0llinate :

Are you saying the lights/screen issue is with the base unit, or the handsets?

Customer :

All of the units are responding the same. They appear to be working but no dial tone and when someone calls they don't ring.

p0llinate :

Thank you for the information.

p0llinate :

This is a defect in the base unit.

p0llinate :

It is quite common for them to go out, usually damaged by a power event (shock/surge, over/under voltage, etc), either through the phone line or the power line.

p0llinate :

There really isn't much of anything you can do to fix it, beyond the reset steps you've already attempted.

p0llinate :

The best option here is to either replace the entire system, or get another basic system (1-2 handsets) with a base unit that will be compatible with your existing handsets.

p0llinate :

You could buy a replacement base unit (used) but it would cost you more than a new system, so it's not really economical.

Customer :

Sad.

p0llinate :

I'm sorry there isn't a better answer in this case. Would you like me to help you find a replacement model?

Customer :

I will likely look for a new system. Any features I should be looking for?

p0llinate :

Well all the new systems are a new format (yours is 5.8ghz) called DECT6

p0llinate :

Your old handsets won't work with it, but it's worth upgrading because you'll have far better range and sound clarity than the older systems.

Customer :

How many extension phones will work from one base unit with DECT6?

p0llinate :

In my opinion Panasonic still makes the best systems, but you can also find them from Uniden (next choice) or AT*T

p0llinate :

Similar to what you have now. You can buy a system with anywhere from 1-5 handsets, and most are expandable to 12 by buying additional handsets.

Customer :

With Panasonic is price indicative of performance and quality?

p0llinate :

You mean when comparing panasonic models against other panasonics?

p0llinate :

Or against other brands?

p0llinate :

Here is an example: Panasonic KX-TG7645M DECT 6.0 Link-to-Cell via Bluetooth Cordless Phone with Answering System, Metallic Gray, 5 Handsets

p0llinate :

It's a 5 handset system, for around $100

Customer :

Against other panasonics.

p0llinate :

Not really, they're all going to be the same quality.

Customer :

Well I suppose all that's left is to go shopping!

p0llinate :

The difference is in features, some will have a built in answering machine (if you have voicemail from the phone company, you don't need this) and some have the link to cell function I just mentioned. This lets you use the cordles phones to interface with your cell phone, using your cell minutes for free long distance.

p0llinate :

One other piece of advice,

p0llinate :

If your'e getting a new system, and plan to expand, get the biggest one you can to start with. You won't pay much more for a 5 phone system than a 2 or a 3, but adding extra handsets can be $40-50 each, so it's cheaper to get it bundled when you start out, than to add later.

Customer :

Good to know. Any additional thoughts on what you might recommend?

p0llinate :

You really can't go wrong with an of the panasonic dect6 systems. I'd recommend buying one on amazon (like the one I linked to earlier) just because they have a good return policy if anything is wrong with it right away, free shipping, and no tax, and usually better pricing than local shops.

p0llinate :

Beyond that, if you have a large home, there are some panasonic models that have a "range extender" that can plug in to an electrical outlet on another floor or far off area of the home to boost the signal.

p0llinate :

But it only works with certain models, so if you think it's something you may want to add later on, get the compatible phone system now.

p0llinate :

Here is an example: Panasonic KX-TGA405B Range Extender for Cordless Phone Systems

p0llinate :

It will list the compatible models on the same page as the extender listing.

Customer :

Thanks for your time, you have been most helpful.

Customer :

I'll check out all of the sites you have recommended.

p0llinate :

You're very welcome.

p0llinate :

If you have any other questions, let me know.

Customer :

Will do...

p0llinate :

Otherwise, please remember to provide positive feedback for my answer (one of the smiley faces) so I receive credit for my time working with you.

Thanks,
Nathan

Expert TypeTechnician
Category: Phone Systems
Pos. Feedback: 98.4 %
Accepts: 374
Answered: 6/30/2012

Experience: Residential and commercial systems.

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