Hello, and welcome to justanswer, a pay site for expert technical help. My name is XXXXX XXXXX X’ll be assisting you today. This is a live chat format, so I’ll need to communicate back and forth with you. When we are finished, you’ll rate my answer to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer. My goal is for a rating of Great Service. Should you feel the need to provide a negative rating of Expected More or Helped A Little, please wait and let me know what I can do to clarify or more thoroughly answer your question. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!
If it's dead and hot, then you most likely have either a bad battery, or a defective charging circuit.
I'd start with replacing the battery (or swapping batteries between the 2 handsets, and see if the problem follows the battery)
If the battery change does not help, try on the other charger base (if you have one), and if that still doesn't help, then the handset itself is defective and will need to be replaced.
I see you've left negative feedback for my answer. I apologize for being the bearer of bad news here, however based on your description of the problem this is a hardware defect, which is of course beyond my control. This does not diminish the quality or accuracy of my answer, though I understand your frustration with having a piece of equipment that has gone bad or may need to be replaced. Please know I am an independent tech, not a seimens or justanswer employee, and your positive feedback is how I make a living. I have spent my time in good faith to provide an answer to your question, and am happy to continue working with you if you'd like further information on this, just let me know. Otherwise, I would appreciate you re-rating my answer with positive feedback, in recognition of my time and expertise.Thank you,Nathan
You were not the bearer of bad news as you put it. I think it is the system, not you, hence my comment "I expected more". We are in the middle of an office move with boxes everywhere and the phone went dead. I went on line early morning looking for a blog or similar and found this site. All the language on the site was "asap" and particularly the confirmination that someone was working hard on the question. That being the case one would expect a quick answer as it was not going to be rocket science. Whether in house or out sourced was/is not clear but not something I worried about. Then I discovered it was a pay site not a blog type site that makes its money in other ways, paid, and expected something pretty quick. Nothing for an hour so I dropped what I was doing, had another go using more force to open the unit up (which had not been successful in the early morning and I was afraid of damaging it) and corrected the problem. The moral is: if not rushing with other things I could have fixed it anyway as I did so don't reach out with trivial problems. sorry to have wasted your time but I am sure you can see that a 10 or 11 hour wait or whatever it was contrqadicgts the encouragement given on the site. I will make an amendment below as I have no wish to damage you, but if I had known it would take that time I would not have paid. Regards, David