I purchased a telephone KX--TG7641. I have call waiting service. When I am on phone talking to person "one" a a new call "person two" comes on the phone and blocks out person one. I want tell person "one" to hold the line, press call waiting and then talk to person two. Please help me set this up
Tried to read manual and fix myself, but it has not worked
Hello & Welcome,Sorry I didn't see your question earlier.Can you tell me if the situation you are describing is actually happening on your system right now? That is, caller One is on the line, and caller TWO calls and the system automatically switches to caller TWO - without you doing anything?Thanks
yes, that is exactly what is happening.
what is next
Hi again,It takes me time to receive your response and type my response, so please allow time for that to happen.Ok - I have more questions: 1) Are both these callers on the "land line" service (not cell)?I only ask because this unit has the "link to cell" features.2) Did you have a different phone system in use before this Panasonic, that did NOT exhibit this behavior?Thanks
1) this is a land line only at this time
2) Yes, this is a new Panasonic phone, it replaced an older Panasonic phone
that developed this problem about 10 days ago. Must have been something I did, dut it had nothing to do with the installition of the new phone. I have not talked with my telephone provider
Hi again,Sorry for the delay. It appears my messaging system is a bit slow today.OK - if this issue developed BEFORE this new system was installed, I would diagnose this as NOT related to the phones - but something to do with the phone "service".Now this could be the service provider itself OR it could have something to do with the phone lines coming into your home or office. The reason for this possibility is because of the way that the Call Waiting is SUPPOSED to work. You may have noticed in the past - when the call waiting WORKED, is that you have to push the FLASH/CALL WAIT button to switch between callers - but ONLY when hear the Call Waiting "beep" signal that is very common on most of these system. Now what happens when you press the FLASH/CALL WAIT is that the "on hook" signal is made for a fraction of a second - to signal that you want to switch. This is like "hanging up" for a fraction of a second, and that is what you had to do with "old style" phones that did not have a FLASH button. And that works fine still today. But IF you have some wiring issues, like loose wires, that are perhaps causing "noise" on the line, OR what appears to be the FLASH signal back to the service provider, then that could cause this issue.So, what I would recommend is that you first contact your servicer provider immediately and report this situation. This is because if it is a problem with THEIR switching system and Call Waiting system, they will be the only ones to be able to fix it for you.But if you had notices OTHER symptoms BEFORE this started, like noise in the line when talking with others, then you may want to investigate the wiring and connections in your home or office.I hope this is clear and helps. Please let me know what you find.==================================================If you would like any additional information or have more questions please don’t hesitate to ask! Please only rate my answer when you are satisfied with the service I have provided. IF you feel the need to click either "Helped a little" or "I expected more", please stop because this will result in a negative mark on my feedback record. Instead, please reply to me via the CONTINUE CONVERSATION or REPLY link/button with any further issues you have. I will be happy to continue further and do everything I can to provide you with the service you seek.My answer may not be "good news", but is an accurate & honest answer.Take Care, Greg A.
Working with Electronics for 25+ years.