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RA-RP

 

Customer Question

I relocated Lucent answer machine AS40 to a different room and when I plug it into electric power it beeps loudly and flashes F1. How do I fix that? Please advise how to hook it up for a separate phone/fax machine and a computer dial-up internet connection. What cords go to what labelled receptacles? You can even describe the cords for me. I must have done something wrong. Does the computer have a cord to the phone or answer machine? Or does it just have a cord to the wall phone jack?

 



Already Tried:
the leaflet from Lucent: doesn't say how to reset or cure this problem

Submitted: 302 days and 22 hours ago.
Category: Phone Systems
Value: $45
Status: CLOSED
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Expert:  romr2009 replied 302 days and 17 hours ago.

Hello Sir or Madam and thanks for choosing the JustAnswer.com Phone Systems subcategory of the Electronics category.

 

  • Unplug the power cord from the wall outlet.
  • ----- Wait 20 minutes. -----
  • Re-connect the power cord.
  • Press the power button.
  • Set the clock.
  • If the outgoing message is lost, re-record.
  • If necessary delete all messages.
  • If still non-responsive, the memory has failed.

-----

 

  • If it works come back for hookup instructions.

 

romr200941086.9561047801

Customer replied 302 days and 16 hours ago.

This is an older answer machine. It does not have a button marked "power", but there is one marked "on/off". I followed your instructions (the power cord had been unplugged for hours) using the on/off button and nothing has changed. It still beeps when plugged in, says F1 in the window, and doesn't change when I press on/off. What else can I try? Could it be because I have some of the cords plugged into wrong places or the other ends to the wrong devices? thanks.

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Expert:  romr2009 replied 302 days and 13 hours ago.

OK.

  • It sounds like a the memory has failed and it is cheaper to replace than fix.

-----

  • Unplug everything else except the power cord and leave it connected.
  • If there is a reset button on the back, push it with a straightened paper clip.

-----

 

  • Perform the reset from the 1st post again but plug the unit in for at least 5 minutes before following the instructions.
  • (It will not work if the unit has been unplugged for hours without at least 5 minutes of power before following the instructions.)

 

 

romr200941087.0977183218

Customer replied 301 days and 20 hours ago.

I followed your second instructions and the unit is still unresponsive and beeping. There is no reset button or hole on this unit. The problem is not solved.

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Expert:  romr2009 replied 301 days and 19 hours ago.

  • Sorry but the memory has failed and it is not worth taking it to a shop.
  • They need at least $100 profit to make it worthwhile.

-----

 

  • The memory technology has matured considerably since your old unit was manufactured --- the flash memory was not very reliable and I'm surprised yours has lasted this long.
  • Your old unit was in the $50-100 range back then, new units are less than $20 today.
  • Click the link below:

http://www.walmart.com/ip/20551702?adid=22222222227014957954&wmlspartner=wlpa&wl0=&wl1=g&wl2=&wl3=14106272710&wl4=&wl5=pla&veh=sem

 

Customer replied 301 days and 19 hours ago.

I went to Radio Shack this morning before I ran the final test and bought one for 19.99. after the final test you suggested didn't solve problem, I installed the new one in 3 minutes and had no problem with which cords went where. I wish I had done that in the beginning and not even tried to contact anyone for help. thank you.

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Expert:  romr2009 replied 301 days and 19 hours ago.

OK

Customer replied 299 days and 23 hours ago.

It wasn't helpful.

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Expert:  romr2009 replied 299 days and 19 hours ago.

  • Sorry, but I told you the truth that it was not worth fixing.
  • Does that deserve giving me a rating of poor service?

Customer replied 288 days and 19 hours ago.

please stop emailing me. I rated you. I read all your replies and they were not helpful. You didn't seem to be familiar with my unit. I gave up on your advice and bought a new unit before I opened your email telling me to replace it if your advice didn't work.

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Expert:  romr2009 replied 288 days and 18 hours ago.

Sorry, the system emails you until you are satisfied.
There is nothing I can do.

 
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