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I have a Nortel Network Phone T7316E. I am unable to change

 

Customer Question

I have a Nortel Network Phone T7316E. I am unable to change the location of the phones that ring with incoming calls. I would like to either find the programming manual to accomplish this or just learn how to program each actual phone to ring. There are four incoming lines plus the fax line. There are 8 phones and 7 specific locations. Would like to be able to have the phone ring at my desk when necesaary due to staffing changes or not to have it ring either by reducing the ring volume or by a shut-off code.

 

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Computer OS: Other
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Already Tried:
Thei is a integrated phone system. I have tried to download manuals, quick cards & other help devices. The Nortel Systems I believe is in bankrupsy. Would prefer a professional to assist me.

Submitted: 323 days and 4 hours ago.
Category: Phone Systems
Value: $38
Status: CLOSED
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Expert:  Michelle-Mod replied 322 days and 5 hours ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer replied 322 days and 4 hours ago.

Michelle, I have not had a response. Please advise. Thank you. Bruce

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Expert:  Michelle-Mod replied 322 days and 3 hours ago.


Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

Customer replied 322 days and 3 hours ago.

Not a problem. I've lived this way for a while. Thank you. Bruce

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Expert:  romr2009 replied 321 days and 18 hours ago.

Hello Bruce and thanks for choosing the JustAnswer.com Phone Systems subcategory of the Electronics category.

  • For more specific help, you need to provide the model number for the main unit in the utility room/closet.

-----

  • To turn off ringing, use the DND (Do Not Disturb) feature.
  • FEATURE 85 turns on DND.
  • FEATURE #85 turns off DND.


-----


To foward calls from one extension to another, press feature 4 and the extension number of the phone you want the calls to foward to. To cancel call forwarding, press feature #4 or press the cancel soft key.

 

 

-----

 

http://www.telephonemagic.com/phone-support/norstar-feature-programming-code.htm#custom

41081.9714545139

Customer replied 319 days and 23 hours ago.

No information to actually change the location of the ringing phone. The model information for the system is

 

NNTMH100H7UY

NTB75AAAG or could be NT875AAAG

04

GATC2 CLID

 

Those are the numbers from the service panel. No other numbers or marking were visible from exterior of the box.

 

Please advise.

 

 

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Expert:  romr2009 replied 319 days and 18 hours ago.


  • You have either the modular ICS (MICS) or the compact ICS (CICS).
  • Click the links below and tell me which picture looks familiar.

 

 

http://www.comtechphones.com/telephone-systems/mics-cics-systems-software/norstar-modular-mics-ksu?&brand=11

 

or

 

 

http://www.comtechphones.com/telephone-systems/mics-cics-systems-software/compact-cics-4x16-caller-id-w-7.1-software?&brand=11

 

 


Customer replied 318 days and 2 hours ago.

CICS - NT7B75AAAG

 

This is the correct model but it is the CICS sevies.

 

If you want I will mail you a photo by email. Just let me know the address. Thanks.

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Expert:  romr2009 replied 318 days and 1 hours ago.

  • Use the paper clip icon at the top of your window to send a picture to this post.



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  • If the icons are not visible you are using Chrome or Safari.

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Switch to the free Firefox browser and add the NoScript extension to stop unwanted script behavior/delays
Click the links below:


http://www.mozilla.org/en-US/firefox/new/
http://noscript.net/

Customer replied 318 days and 1 hours ago.

could you forward this to my other email address XXXXX@XXXXXX.XXX so I can attach the photo. Thanks.

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Expert:  romr2009 replied 317 days and 20 hours ago.

I have no control over email.
To ensure peer review, we can only use this website to communicate.

 
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