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Greg A., Engineer
Category: Phone Systems
Positive Feedback: 96 %
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Experience: Working with Electronics for 25+ years.
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Need help with error messages on KX-TGA931TR handset,

Customer Question

Need help with error messages on replacement KX-TGA931TR handset, "No link to base. Reconnect AC adapter." Following this instruction, get another error message. Doing this get "Lift up and try again," which gives the first error message. This after full 12-hour charge out of the box. I feel I should not have to pay anything to make a new replacement handset operational.

Submitted: 1 year ago.
Category: Phone Systems
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Expert:  Greg A. replied 1 year ago.

Hello & Welcome to JustAnswer,

First, we are a group of independent professionals that answer questions about many topics of technical and non-technical topics. We are not tied directly to Panasonic or any other specific manufacturer, and receive a fee for our help.

If you would like to continue with this understanding, please send back the model number of your phone system - from the bottom of the main base unit, and I will try to see if I can help.

Thanks

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Customer: replied 1 year ago.

I see; I suspected that with the offer for a month of service. If this brand new unit is indeed defective, then I need to get it replaced by Panasonic Outlet Store. I appreciate your time. I assume you will refund the fee.

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Expert:  Greg A. replied 1 year ago.

Hi again,

I will send your refund request to the system administrators here.

You do NOT need to respond to this message, as it will just reopen your question.

Take Care, Greg A.

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