I have just purchased and tried to setup a CS6229-2 system. Everything seems to work fine except I have no dial tone and can't make or receive calls. The phone line works with any other phone I connect to it. The batteries are at full charge on both phones and the "Find Handset" function works as designed. When I disconnect the phone line from the base station both Handset 1 & Handset 2 display "NO LINE" on the screen.I have tried the base station at another functioning outlet in my house with the same result.I have another Vtech phone, a CS6219 connected to a VOIP system thru my DSL router.It works great. I disconnected it to see if it would make a difference. It did not change anything. I disconnected the extention phone in another room with no change.This is the second CS6229-2 I have tried. I returned the first one and the dealer gave me this new one. They both did exactly the same, Nothing.Any help will be appreciated.Russell Snider
I have just purchased and tried to setup a CS6229-2 system. Everything seems to work fine except I have no dial tone and can't make or receive calls. The phone line works with any other phone I connect to it. The batteries are at full charge on both phones and the
"Find Handset" function works as designed. When I disconnect the phone line from the base station both Handset 1 & Handset 2 display "NO LINE" on the screen.
I have tried the base station at another functioning outlet in my house w
hi,try the same phone cable that work on your old vtech phone.I dont think there is a setting that switch the phone on. since it should automatically detect dial tone when plug in.if you try same phone cable that work on your old vtech phone and it still doesnt work.i would recommend bring that phone back to the store and buy another phone brand.
As I stated in my original inquiry I have done everything that Vtech suggested to try. I have used 4 different line cords including the one that connects my other Vtech phone (model CS6219) to my DSL router. I moved it to another room and connected it to a line cord that is currently connected to a working phone. Everything on the phone works except no dial tone. When I disconnect the line cord from the base station both handsets show a message "NO LINE". This indicates to me that it recognizes the phone line when connected but I get no dial tone.
yes, I understood.but as I said your new phone firmware may not be compatible with your VoIP services.I'm sure your Vtech phone ( CS6229) is not defective. there no setting to turn on dial tone on your CS6229. if should automatically work when you plug in just like your old phone.thats why I recommend you to return your CS6229 phone and get another phone Brand.
I am not using the phone on VOIP. I am using it on a good old fashioned phone line That I have used numerous phones on over the past 20 years. This is the second phone I have tried. Office Depot replaced the first one.
Per Vtech there is not a switch to turn it on all you need to do is Charge the batteries and plug in the power supply and a line cord that is working. I have plugged 3 other phones into this line cord and they work perfect.
The other Vtech phone that I am using on VOIP worked perfect when I plugged it into my DSL router. Just the way they are suppose to. I don't want another brand of phone.
My family has been using Vtech for more than 20 years with no problems.
"Buy another brand of phone" is not an acceptable answer to my problem.
That is not fixing the problem that is just trying to get rid of me. If you don't know the
answer just tell me so and I will go away with no hard feelings. I am not a telephone
Tech and I don't claim to be. I am an A+ certified Computer tech and I know when I am being led down a yellow brick road. If you don't know just tell me.
dont take this the wrong way. I'm sure you know what you're doing.let me opted out and have other professional/expert might have a better solution for your problem.
Never mind turning it over to another person. I am presently in contact with the Vtech
engineering department. They are attempting to figure out what is going on.
I do not doubt your computer troubleshooting ability but you are in the same boat that I am. I know computers but these telephones are not computers. I do appreciate your attempt to help. Don't feel bad, Vtech engineers are scratching their head trying to figure it out.