I have a Pansonic Cordless phone KX-TG6411 and cannot ring out on it as it a developed high pitched sqeal when you push the call out button. You cannot hear the ring out tone. What has gone wrong with it??? BT have tested my line and found everything is in order and I. can ring out on my main normal phone
I have looked in the handbook through the troubleshooting pages and there appears to be nothing covering this particular problem. Of course the phone squeals when I try to ring out on it or ring into it
Hello & Welcome, Sorry I didn't see your question earlier.Can you tell me the AGE of this system and when this issue first began?Can you also tell me the TOTAL number of handsets you have for this system and if more than one, does this happen on ALL of the handsets?Thanks
The cordless telephone in question approx. 5 years old and there have been no previous problems. I have two handsets in the house. The main one is pemanently fixed to the wall in the kitchen which I can use without interference. This is the main BT inlet into the house. The cordless is on an extension in the lounge. This issue began about 10.30am, Sunday morning. My wife had previously used the phone about 9.30am when it was alright. I picked up at 10.30am to use it when it squealed when I pushed the button to get a dialling tone. As stated I can use the main phone in the kitchen without any interference. The squealing noise only relates to the cordless phone
Hi again,OK - at 5 years old, this sounds like a battery issue.What I would like you to do - as a test - is to swap the batteries between the "good" handset and the "bad" handset. If at all possible, try to track which battery goes with the different handsets. I usually use tape and a marker to place numbers on the batteries and the inside surface of the battery cover.After the swap, try using both handsets and see if the problem has "moved" to the other handset. You may find that both handsets work now, but that may be because of the difference in power used by the handsets. In any case, if the problem moves with the battery, or both handsets start working, then the batteries should be replaced with new batteries, and they should be charged overnight. You should be able to find replacement batteries at any shop that carries cordless phones, but if you need to find them online, just search for "HHR-4DPA", which is the part number for the batteries.Please let me know what you find or if you have more questions.Take Care, Greg A.
I will change the batteries with new batteries and reply accordingly.
That sounds good. Please let them charge overnight, or at least a few hours, and then let me know the results.Take Care, Greg A.
I have now put in two new batteries and will charge them for several hours and reply with the result
Hi again,Thanks for letting me know what is happening. I look forward to your results.Take Care, Greg A.
Hi. I charged the new batteries for several hours as suggested but the squealing remained. In the meantime I found the new telephone number of the Panasonic Help Desk, I got through and spoke to their technician who told me that it may be a fault that may not be able to be resolved. However, she said I could try to remove the batteries and disconnect the phone from the power supply. Which I did and then after one hour replace the batteries and reset the telephone. I carried out this procedure and Eureka it worked. The batteries are fully charged the telephone is working perfectly
I therefore no longer require your assistance.
Hi again,Thanks for letting me know what happened. That system reset is probably what got rid of the problem. Hopefully that will hold for a while.Please let me know if you have more questions in the future.Take Care, Greg A.Greg A.41024.6963853009
Working with Electronics for 25+ years.