our uniden direct 6.0 phone set has a high pitched electrical hum that makes it difficult to hear anything we can do?
Model: direct 6.0
tried relocating main base to different outlets - no change - cant see a way to change frequency
Hello & Welcome,Can you tell me the Model Number of your system? It should be printed on the bottom of the main base unit - the part that actually plugs into the phone jack.Can you also tell me the total number of handsets in this system and if this hum is present on all of them?Thanks
dect1580-4wxt 4 handsets and yes hum on all
Hi again,OK - Can you tell me how long you have owned this system and when this issue began?Also, can you tell me what phone service provider you have?Thanks
we have only had the phones a couple of years maybe 3 been there awhile but really gotten worse over the past 3, 4 months
Hi again,OK - Have you EVER replaced the batteries in the handsets for this system?I only ask because old batteries can cause poor reception between the base unit and the handsets, and that could be the cause of your hum.But of possible, I would like you to TEST the phone lines with another phone. A "wired" phone is preferred, and even borrowing one from a friend or neighbor would do. The idea is to remove the main base unit of the Uniden from the phone jack and substitute the wired phone. Then make a TEST call and see if you can still hear the hum. If you do, then you know the issue is with the phone line and not the Uniden system. Would it be possible for you to do this type of test? If so, please let me know your results. I am NOT in a hurry here, I just want to find the actual problem for you.Thanks, XXXXX XXXXX
searched and no corded phone to try - will have to see if I can buy one somewhere - will get back to you when that is accomplished
Hi again,That sounds good. Just so you know, you can get inexpensive corded phones for about $10-$15 at most department stores. These are sometimes nice to have on hand in case of a power failure because most cordless phones need power to operate. Plus, most stores will take these units back within the first 15-30 days after purchase - (hint - hint) as long as all of the parts are in the original package.Please let me know what you find.Thanks, XXXXX XXXXX
Greg - I can not accept your answer until I can try your suggestion - we live in a small town and it is a hours drive to shopping - so have not been able to acquire a wired phone yet - I am sorry but I will not pay when there has been no real solution to the issue - Hope to get a phone soon and then will respond - Thank You
Hi again,Thanks for letting me know what is happening.Please be aware that the system here does send out "reminder" emails after several days, so you may see another one of those. But try not to worry about those too much until you have a chance to try the answer out. I do not want you to accept an answer that has not been tried.Take Care, Greg A.
OK Greg - we tried a wired (old!!!) phone and it was awful. The staticy electronic sound was stronger - It is on all the phones, on all phones no matter which outlet the base is plugged into. So next suggestion?
Hi again,If you can test with ONLY the old wired phone attached to ONE phone jack (and ALL others disconnected from ALL other phone jacks) and you still have that static noise, then you have isolated the problem to the phone line itself. That means it is time to contact your service provider and let them know there is a problem. It would be best to contact them on the line that is making the noise, and let them know what you have tried. That way they will hear the actual noise on the line and will have a good idea of what the problem is. They may even be able to do some remote diagnostics to verify the problem. One other note: Problems with phones lines with these symptoms can often be traced back to weather related problems (rain, snow, that kind of thing). So if you have had some kind of weather in your area and you notice that the problem gets worse around that time - and gets "better" when the weather is clear - then that also points to a phone line problem.Please let me know what you find or if you have more questions.Take Care, Greg A.
Working with Electronics for 25+ years.