Hello & Welcome,
Sorry I didn't see your question earlier.
Is the Ringer volume for BOTH the base unit and the handset set to OFF, or does the base unit ring properly?
Hi again & thanks for that information.
First, let me send you a link to the manual for this system. This is a PDF file that should appear on your screen when you click the link.
Manual <-- CLICK HERE
Once you have that on your screen, look at page 16 for how to set the ringer volume on the base unit. It will look like the picture below.
Then look at page 27 & 28 for how to set the ringer volume on the handset. It will look similar to the picture below.
So to do the handset, press MENU, then 1 1 (two ones), and then select the level of ringer volume you want (1 through 3). Then press the SAVE button and that should save the setting.
Please let me know if this works for you or if you have more questions.
Thanks, XXXXX XXXXX