Hello & Welcome,
Can you send along the Model number of your phone system?
This number should be printed on the Bottom or Back of the Main Base Unit, and should have a format like KX-TGxxxx - where xxxx is a 4 digit number.
Hi again & thanks for that information.
I assume that is a KX-TG6441 model. Please let me know if that is NOT correct.
Also, are you trying to retrieve your message 'remotely' such as when you are away from your home?
I am assuming that you want to access your message remotely - from an 'outside' phone - so I have the instructions to do that below.
If you have NOT changed the remote access code, the default is 111 (three 1's).
I also have a link to the manual for this system for you. This is a PDF file that you should be able to view and save on your computer by clicking the link below.
Manual <-Click Here
The instructions above are found on page 34.
Please let me know if you have more questions or have any trouble getting the PDF file.
Thanks, XXXXX XXXXX
Did you click the link to the PDF file I supplied above?
Here it is again: CLICK HERE -> Manual
Did you have any trouble seeing (viewing) that file?
Were the message that were erased stored on the answering system in the phone?
Unfortunately, once the messages are erased, there is no way to get them back. This is because the messages are stored 'in memory' on the system - not on a tape - in a propriatory format. Once erased, that memory is 'cleared' by the system so that it can be reused. Sorry about that news.
Please let me know if you have more questions.