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I apologize that no one has responded to your question sooner. Different experts come online at various times. I just logged on and saw your question. My name is ***** ***** I’m a biologist with a special interest in fish.I'm sorry to hear of this problem. In order to see what exactly is going on, a picture would be useful.
At the top of the area where you would type is a tool bar with icons. Click on the little paper clip icon. Instructions will pop up. On some browsers, this doesn't work. if that happens, you can put your photo on one of the free photo sharing websites, such as www.photobucket.com. Then come back here and paste the link to your picture.