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Hello & welcome, I am Dr. B, a licensed veterinarian and I would like to help you today. I do apologize that your question was not answered before. Different experts come online at various times; I just came online, read about your situation, and wanted to help.
Again I do apologize that my colleagues could not aid you sooner. If you would still like assistance, can you tell me:
Is she showing reduced activity, lethargy, or a reduced appetite?
Are there any skin changes in this bald area (ie crusting, scaling, redness, pimples/pustules, etc)?
Is she scratching it or overgrooming the region?
I am so sorry to hear that she has. Please know that as a prey species she'd have made it very difficult for you to know that she was unwell until this was advanced. So, you aren't to blame.
Now I am going to send your question back to customer service for a refund.
Please take care,