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I suspect you got your information on care from a pet store (like the Tortoise Shop). Most people do. While we should be able to rely on such information, unfortunately, it is often wrong. They sell people the wrong lighting, advise the wrong foods, and often don't know the correct temperatures for the various reptiles. After months to years of things not being quite right, the animal becomes ill. Some of what you have been told is wrong, and I suspect that is why Lily is now having some trouble. Even though you have been trying so hard to keep her healthy, when you didn't have correct information to begin with, things are going wrong. The Tortoise Shop does not have a good reputation among reputable breeders and experienced tortoise keepers. The Daisy House is very expensive, but is really only suitable for young tortoises. Older ones need a bigger enclosure, such as a tortoise table. The cover on the Daisy house also doesn't allow good air circulation.
Your temperature gradient is not quite what it should be. The gradient in the enclosure should be 21*C to 29*C, with the basking area warmer yet, at 35*C. Night temperatures can go down to 21*C to 23*C, so you probably don’t need to leave the heat on at night. Tortoises need the night time drop to stay healthy.
The UVB light you have is a compact coil/spiral type. They are inconsistent in their output. They can put out so much UVB that they damage the eyes, or so little that they don't prevent MBD. That particular bulb has an output of 6%, and tortoises need 10%. I recommend the Reptisun 10.0 in the straight tube style. In addition, UVB lights of any kind are only good for 6 months. They can continue to put out visible light for years, but insufficient UVB (which we can't see) after six months. Problems with UVB lights can lead to eye conditions.
Lily's diet is inadequate, and that too could be related to the eye problem, and most certainly to the hard stool.Tortoises need a high fiber diet. Hay and grasses should be a big part of the diet. If you don’t spray your garden, take Lily outside to graze when you can supervise her. Grass hay should be available at all times. You can buy bags of timothy hay in pet stores in the rabbit section. Greens such as dandelion, collards, and turnip greens are also good, but do not supply enough fiber - they are mostly water. Fruits and some vegetables are not good for tortoises, and lead to many health problems. She will also need a cuttlebone to serve as a calcium supplement. Cuttlebones are sold in the bird departments of pet shops. You can read much more about diet at the following site:
The same site has a good care sheet:
I’ll also give you a link to the site map. This site is a reliable source of information on Russian tortoises, so I hope you’ll go there and explore.
The information applies to all the Mediterranean tortoises, which includes Russian, Greek, spur thigh, etc.
While adjusting conditions and diet will be important to support Lily's recovery, I recommend seeing a reptile vet. Her symptoms are worrisome and may indicate a respiratory infection, which will need to be treated with prescription antibiotics. Here are directories of UK reptile vets:
I’m also going to give you a first aid measure to take. Lily is probably somewhat dehydrated. Prepare a shallow bath for her consisting of 1/2 Lectaid (sold in pet stores) and 1/2 water. Soak her for 20 to 30 minutes. Reptiles can absorb fluids and electrolytes through their vents, so this will help with dehydration. Repeat this twice a day until she exhibits a good appetite and normal activity. After each soak, you can put in each eye a drop or two of saline solution - the kind made for contact lenses. These are first aid measures only and will not replace a vet visit.
In summary, I would begin giving soaks, make an appointment for a check-up, adjust the temperature, read up on diet and get appropriate foods, and check up on your UVB light. I hope this doesn’t sound too overwhelming, and I wish the pet store had given you better information to begin with. If you have more questions, let me know in a REPLY. I hope Lily will reach a full recovery.
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