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My name is***** and I am sorry to hear that Charlie has happy tail. This is a common problem in dogs that can be very frustrating.
First- where did she originally damage her tail? At the tip, in the middle, at the base? Who applied the bandage to her tail? Does the bandage go all the way to her rump or is the bandage towards the end of the tail?
Can you send a picture of her tail with you pointing to where the pain seems to be?
Lastly, what breed is Charlie?
Please let me know the answers to these questions so that I can help you today.
This is Dr. Amanda. Did you receive my reply I posted about 25 minutes ago?
Okay, I didn't receive the picture.
I think customer service will be able to help you with that question. You can contact them at this link: http://ww2.justanswer.com/help where you can chat, call, or send a support request. Or you can email directly to *****@******.*** .