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Hello & welcome, I am Dr. B, a licensed veterinarian and I would like to help you with your wee one today.
Can you tell me what the diarrhea looks like? Any blood?
Which anti-diarrhea treatment are you using specifically?
Was his diet change a quick one or did you wean Kep over slowly to the new diet?
I am glad to hear that they have address this for him. Since we were not able to help when you posted your question, I will send it back to customer service now.