How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pet Doc Your Own Question

Pet Doc
Pet Doc, Dog Veterinarian
Category: Dog
Satisfied Customers: 5837
Experience:  Veterinarian
Type Your Dog Question Here...
Pet Doc is online now
A new question is answered every 9 seconds

My dogs ear is red and irritated. She keeps scratching and

Customer Question

My dog's ear is red and irritated. She keeps scratching and shaking her head. It is very raw and was wondering if there is something to put on her ear until I can get her to the vet.
Submitted: 7 years ago.
Category: Dog
Expert:  Pet Doc replied 7 years ago.

Hi thereCustomer


Thank you for your question regarding your shepherd cross and her itchy ear! There are a number of things that could be going here from ear mites, to yeast or bacterial otitis externa and you should, for this reason, definitely visit your local Vet when you next can this coming week. He or she will check the patency of the ear drum and the external ear canal to ensure that everything is in order. If there is a lot of discharge, he or she may even want to take a swab or smear from the ear. A lot of the time young Shepherds get very irritated because they have long strands of hair that grow from deep down within their external ear canals - these should be reguarly plucked either by you, your groomer or your Vet.


In the mean time there are several things you can do. Firstly - have a go at plucking the hairs that are coming out of your dog's ear canal if there are a few. Particularly the ones growing deep within the canal. Use either you fingers or some small forceps. You can also purchase some ear cleaning solution from you local pet store. There are several different brands here including epi-otic and oto-cleanse. You need to follow the instructions here and be sure to give the entire ear canal a good massage after applying the solution (from the outside). Please see: for more information on how to do this properly

You should also have treated your girl using a good earmite product such as Advantage Multi - normal advantage will not kill these ear mites. These three things will definitely put you in good stead for your Vet visit and hopefully give you girl some temporary relief until an exact diagnosis can be made and some ear ointment prescribed.


Best of luck with your girl and please get to the Vet when you next can. Please keep me updated with your progress!!


Thank you for your question and please now click ACCEPT.


Kind Regards,


Dr M D Edwards

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • You are a light at the end of scary tunnel when $ are tight, but people need professional help to turn to for help with their dear pets! Linh Charleston, WV
< Previous | Next >
  • You are a light at the end of scary tunnel when $ are tight, but people need professional help to turn to for help with their dear pets! Linh Charleston, WV
  • $1,000 spent at his vet, and I finally get the correct diagnosis from Nancy Holmes for $15 Carol Cedar Hill, MO
  • I think this is the greatest web site in the world. Thanks to all! Judy New Haven, CT
  • I have referred several friends to your web site. I'm impressed with how easy it is to use your site, the Experts available and the quickness of answers. Nina USA
  • I am completely pleased with the quick response that I received in our time of need for our dog, Jasmine. I couldn't believe how quick the response was and I thank you. It's good to know you're there!! Jasmine's Mom USA
  • Please let everyone involved with your site know that your Expert, Dr. Lucy, has saved my dog's life. I will recommend your site to all my pet loving friends. Thank you again for simply being there! Sonya G Easley, SC
  • Last night my Expert spent close to 3 hours working with me on my dog's illness. Thank you so much for this opportunity to share in her care and knowledge! Cathie M Pompano Beach, FL

Meet The Experts:

  • Dr. Gary

    Dr. Gary

    Dog Veterinarian

    Satisfied Customers:

    DVM, Emergency Veterinarian; BS (Physiology) Michigan State Univ
< Last | Next >
  • Dr. Gary's Avatar

    Dr. Gary

    Dog Veterinarian

    Satisfied Customers:

    DVM, Emergency Veterinarian; BS (Physiology) Michigan State Univ
  • Joan's Avatar


    Vet Tech

    Satisfied Customers:

    Vet Tech for over 35+ years working w/Dogs/Rescues
  • Candy's Avatar


    Veterinary Technician

    Satisfied Customers:

    Practicing Veterinary Technician for 26 years.Former Veterinary Practice Owner, Technician Trainer
  • Dr. Andy's Avatar

    Dr. Andy

    Medical Director

    Satisfied Customers:

    UC Davis Graduate, Interests: Dermatology, Internal Medicine, Pain Management
  • Theresa's Avatar


    A Voice for Your Pet

    Satisfied Customers:

    19+ years experience in small animal medicine
  • Dr Scott Nimmo's Avatar

    Dr Scott Nimmo


    Satisfied Customers:

  • Dr. Drew's Avatar

    Dr. Drew


    Satisfied Customers:

    Small Animal Medicine and Surgery