Re: PI Burn in CA restaurant
My mother went to a soup salad type of buffet restaurant in CA. In one section they have brownies/blue berry muffins/bread/hot potatoes and sweet potatoes.
They pan for the hot baked potatoes is about 12inches by 18 inches. For customers to get the hot potatoes they have SMALL tongs next to the hot try; however, many times the tongs fall completely into the bottom of the pan, especially when the pan only has a handful of potatoes. This time my mom went to get a hot potatoes the SMALL tongs, maybe 7 inches long, which is smaller than the size of the deep hot pan, were at the bottom of the HOT pan. My mom had to reach inside the HOT pan to get the tongs, she had no choice. while reaching into the hot pan she really burnt the inside of her tender forearm skin, causing pain and a scar.
We informed the restaurant they informed their insurance company. The insurance company claims rep asked for pictures and then a month later they replied via email with the following: "I have completed my investigation and we will not be able to accept liability for this incident. There have not been other complaints or issues with other customers, the potatoes have to be on the warmer to prevent them from getting cold. If you want to discuss, you may reach me at phone number."
Even me being a non-atty see serious problems w/ this reply. They need to provide a SAFE environment for customers to safely get the potatoes. Having tongs so small where they fall into a VERY HOT pan is negligence
I would assume.
Please provide your opinion and next course of action? Formal demand letter? I would assume at least $2,000+ would be the minimum demand. My mom is a senior citizen and went through paid for several days and now has a mark on her arm. Not right!