My name is XXXXX XXXXX I'd be happy to answer your questions today. I'm sorry to hear that this happened.
If you have not already done so, first take pictures of all of the bites, scratches, etc. If you can get pictures of the bugs on the pants, that would also be good evidence, but I don't know if that's possible. Put the pants in a plastic bag or container and separate them from your other clothes, towels, bedding, etc. If you have to seek medical treatment for the bites, keep your receipts and get copies of all your medical records.
You should be able to get Wal-mart to reimburse you for the pants, and if you can prove that the bugs came from that item, they'll also cover your exterminator and pain and suffering from being covered in bites. There is one issue, though - you said that you had the pants altered. If you had it done yourself, that's not a problem. But if you had someone else do it, you may have to prove that the bugs didn't come from that person. Otherwise, a store that sells a defective product is strictly liable for the damage caused - you don't even have to prove that Wal-mart was negligent. You only have to show that you got the pants there, and they have bugs.
The priority in this situation is to first, take care of your health, and second, make sure that the problem doesn't get worse. So you may need to call an exterminator while you are negotiating with the store. If you cannot get through to a manager on the phone, you can go back to the store and ask to talk to someone. Usually, though, it's someone at the corporate level that would help you. Here is information on contacting the corporation.
A letter sent to their home office, legal department, your local store manager, and addressed to the president, sent via certified mail to the Home Office, is likely to get you a response. If they won't help you, then they may listen to a lawyer. Most lawyers take these cases on a contingency basis, which means that you do not have to pay until you win. A good place to find someone is http://www.martindale.com
, because you can look at peer reviews and client ratings.
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