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I’m going to suggest that you get a copy of the book “How to talk so teens will listen, and how to listen so teens will talk”. Its ISBN is 13: 978 1 85340 857 1 It is an excellent book, even if it has been around for a while, and covers a multitude of pre-teen and teen issues
Tackling Teens - Strategies for Parenting Pre-Teens and Teenagers by Denise Brewert is a great little book too.