This is Joan and I am a Moderator:
Thanks for your question! I'm sorry that you haven't received an answer yet. The response rate on JustAnswer is usually over 95%, but sometimes questions go un-answered when, for example:
1. The question may be unclear.
2. The question seems to request an answer for something that cannot be explained adequately online.
3. The Experts that are online are simply unable to answer your question.
4. The question price you selected is low for the complexity of the question.
Please feel free to re-word your question [or increase the price] if you feel that may be the reason. [Of course, you are not required to increase the price.]
If you would still like to receive an answer from an Expert, just let me know, and I will do my best to assist you by finding an Expert to help you.
If you have any questions regarding deposits or billing, please feel free to use the help link below: http://www.justanswer.com/help/contact.aspx