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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 466
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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The paper misfeed is cleared from the scanner but the alert

Customer Question

The paper misfeed is cleared from the scanner but the alert will not go away & allow me to print/copy... It reads paper misfeed scan unit
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Gx3300sf it's about 7 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm just trying to copy
JA: How long has this been an issue? What happened right before this popped up?
Customer: Paper jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: noja no thank you
Submitted: 3 months ago.
Category: Office Equipment
Expert:  DJAVS replied 3 months ago.

Hello, My name is***** can help. Printers usually have more than one access door to fix a paper jam. Each door has a switch to tell the printer if the door is open or has been opened. If you cleared the paper jam and that did not work, you need to open the other access doors and make sure they are all closed properly and this will reset the printer.