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Richard
Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 32263
Experience:  Over 20 years fixing Electronically devices
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Scanner is not responding Says it is not connected to the

Customer Question

Scanner is not responding Says it is not connected to the computer I downloaded new HP drive for my unit ( HP all in one Deskjet 3510 )yesterday. Ran the print and scan tests worked fine Tried immediately to scan a photo and got the above response Ant ideas?
Submitted: 21 days ago.
Category: Office Equipment
Expert:  littlerusty2005 replied 21 days ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 21 days ago.

Did the problem start when you installed the new driver?

Customer: replied 21 days ago.
No. Apple suggested that I install a new driver, which doesnt help.
Customer: replied 20 days ago.
No. Apple suggested that I install a new driver which didnt help.
Expert:  littlerusty2005 replied 20 days ago.

Ok, and did you recently update your OS version on your computer?

Customer: replied 20 days ago.
New computer.
Expert:  littlerusty2005 replied 20 days ago.

Ok, which operating system are you using on that computer?

Customer: replied 20 days ago.
MacOS Sierra
Expert:  littlerusty2005 replied 20 days ago.

That's where we see most of the problems. Drivers aren't always updated, it's due to manufacturer greed called "planned obsolescence". It's the act of making new operating systems, but not updating drivers, so you have to buy all new gear.

Click here. This is the only chance of getting it to work. If this is the same site Apple told you to go to, and it didn't work, then I'm afraid that the printer will not work with your computer.

Customer: replied 20 days ago.
Thanks for trying
Expert:  Richard replied 16 days ago.

Hi there and welcome

Is the scanner working correctly from another computer?

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