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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 464
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Our phones are not working,? several years, Just discovered

Customer Question

our phones are not working
JA: How old is the phone?
Customer: ? several years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just discovered they are not working. Checked modem, and line connection
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nothing I can think of
Submitted: 18 days ago.
Category: Office Equipment
Expert:  Nathan replied 18 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 18 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

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