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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 464
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I have a Oki C310dn printer. I have fixed a paper jam (error

Customer Question

I have a Oki C310dn printer. I have fixed a paper jam (error 382). Now the printer will not work and shows improper cartridge lock position which I cannit fix. Any suggestions?
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Oki C310dn - Genuine Oki cartridges
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just this morning after fixing a paper jm
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 23 days ago.
Category: Office Equipment
Expert:  crash2199 replied 23 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 23 days ago.

Unplug the printer from the wall outlet then wait 1 minute.

Plugin the printer and power on the printer then wait another minute.

Check to see if the issue continues.

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