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crash2199
crash2199, Technician
Category: Office Equipment
Satisfied Customers: 16043
Experience:  10+ years
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Our Xerox Phaser 6180 color printer prints little squiggly

Customer Question

Our Xerox Phaser 6180 color printer prints little squiggly lines all over each print. I have replaced all four cartridges.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Xerox Phaser 6180
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 1 Year
JA: Anything else you want the office expert to know before I connect you?
Customer: Printer repair, conversations with Xerox troubleshooting. No one knows.
Submitted: 26 days ago.
Category: Office Equipment
Customer: replied 26 days ago.
We would like to have clean, clear color printing. How can we achieve that?
Customer: replied 26 days ago.
hello?
Expert:  crash2199 replied 26 days ago.

Hi!

I apologize that you had to wait for a response -- I am here to help you now.

Expert:  crash2199 replied 26 days ago.

On your printer, press the arrow keys until you reach the Tests Menu option.

Press OK and use the right arrow until you see Clean Heads

Press OK and the printheads will clean.

A page will print out and after it is printed out. Try printing again and let me know the results

Customer: replied 26 days ago.
There is no Test Menu Option.I printed the entire menu and there is none.
Customer: replied 26 days ago.
The maintenance mode only offers: Auto Reg Adjust; Adjust Color Registration; Initialize NVM; Initialize Print Meter; Reset Fuser.There is no Test Menu Option, no Clean Heads option.
Expert:  crash2199 replied 26 days ago.

I apologize -- I had the wrong model number manual on my screen.

Try running the Auto Reg Adjust then try printing a page

Customer: replied 26 days ago.
It was already on.
Expert:  crash2199 replied 26 days ago.

You mentioned that you spoke with Xerox directly. What was their response?

Customer: replied 26 days ago.
They sent me four new cartridges which made no difference at all. Beyond that, they had no idea.
Expert:  crash2199 replied 26 days ago.

I am shocked to hear that they stopped troubleshooting after sending cartridges; it is more likely that you spoke to a basic level position and not a tech level employee.

The next step would be replacing the drum or another internal component. I would suggest that you reach back out to them so they can send you those parts free of charge.

Customer: replied 26 days ago.
I will give that a try.Thank you.
Expert:  crash2199 replied 26 days ago.

You're very welcome!

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

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