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littlerusty2005
littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5842
Experience:  Printers and copiers, fax machine expert
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Konica minolta Magicolor 7450 II Grafx printer is giving

Customer Question

konica minolta Magicolor 7450 II Grafx printer is giving Service Call 0960 Tray 1 Sensor error and sounds like first pickup roller on the manual feed tray is dragging/not turning properly
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Konica Minolta Magicolor II Grafx, approx 4-5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: this has been an issue for about a week. trying to print labels from the manual feed tray - the first pick up roller is not rolling properly, sounds like it is grinding
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 6 months ago.
Category: Office Equipment
Expert:  littlerusty2005 replied 6 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  littlerusty2005 replied 6 months ago.

Do you still need help with this?

Customer: replied 6 months ago.
i have not received any answer as of yet