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ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 15418
Experience:  Electronic Engineer
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Error message 042-372 K Mode Sol Error. Xerox Phaser 6500.

Customer Question

Error message 042-372 K Mode Sol Error. Xerox Phaser 6500. What is the problem?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Xerox Phaser 6500
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just brought it off ebay, at first it told me to replace the toners which I did.
JA: Anything else you want the office expert to know before I connect you?
Customer: Oh yes, the tray paper is always jamming
Submitted: 8 days ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 8 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 8 days ago.

First, check the MCU board to see if PJ10 is connected correctly, if so do a motor test and check the harness etc.

If this problem persists then something might be damaged and needs to be replaced.

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You can always reply back at any time if you need further assistance.

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