How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask littlerusty2005 Your Own Question
littlerusty2005
littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5842
Experience:  Printers and copiers, fax machine expert
63817454
Type Your Office Equipment Question Here...
littlerusty2005 is online now
A new question is answered every 9 seconds

My Canon Image Class 217w printer won't scan. I've

Customer Question

My Canon Image Class 217w printer won't scan. I've uninstalled and reinstalled to drivers.
Submitted: 7 months ago.
Category: Office Equipment
Expert:  crash2199 replied 7 months ago.

Hi!

Would you be okay if I connected to your computer to view and fix the issue via remote assistance?

Customer: replied 7 months ago.
No, I am not comfortable with that.
Expert:  littlerusty2005 replied 7 months ago.

Did you recently do an upgrade to Windows or Mac OS?