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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 467
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I have a wp-3400 in need of repairs. I live in Austin,

Customer Question

I have a wp-3400 in need of repairs. I live in Austin, Texas. Where should I send it for repiars?
JA: What's the make/model of your device? How old is it?
Customer: It is model no. w;-3400 Seriel no.G16206347 more than l0 years old. is
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It will not read a disc and bring up information on the monitor. It just cut out some time ago.
JA: Anything else you want the office expert to know before I connect you?
Customer: not that I can think off. Just like to get it in a repair shop if possible.
Submitted: 9 months ago.
Category: Office Equipment
Expert:  crash2199 replied 9 months ago.

Hi!

What is your zip code so I can provide you with a close option for repair?

Expert:  crash2199 replied 9 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 9 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 9 months ago.
How much more information do you need?.
I asked a very simple question on Google about where could I get my Brother word processor WP-3400 sent for repairs.
Your firm came in with a fee membership request which I foolishly paid.
Somehow you are unable to come up with a repair center for Brother products. There have been several unnecessary exchanges in this regard.
If this is typical of your service I think I should request a fee return.
CAN YOU LOCATE A SERVICE CENTER FOR BROTHER WORD PROCESSORS???? DON'T ASK ME AGAIN FOR ADDITIONAL INFORMATION. HOW MUCH MORE DO YOU NEED???
Expert:  crash2199 replied 9 months ago.

Robert,

I do not think you saw my initial question to you. I replied back to your original question within 4 minutes. Here it is again:

What is your zip code so I can provide you with a close option for repair?

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