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JA Engineer
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Category: Office Equipment
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Experience:  Broadcast Engineer for over 7 years.
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Xerox 8570 error code 99,013.00:13574 means ...?

Customer Question

Xerox 8570 error code 99,013.00:13574 means ... ?
Submitted: 1 month ago.
Category: Office Equipment
Expert:  JA Engineer replied 1 month ago.

Hello Andrew.

The error code means that an Ink Melter error has occurred. One or more Ink Melters are not drawing the expected power from the Power Supply. Error code 99,013 is referenced as "PEST - Inkmelt 3 Disconnect."

In order to fix the problem:
• Reboot the printer and verify the error persists.
• Check the Ink Melters' wiring connections.
• If the problem persists, perform the procedure outlined on page 119 of the Xerox ColorQube 8570 Service Manual.

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