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Thomas, Technician
Category: Office Equipment
Satisfied Customers: 1847
Experience:  Ready to assist with consumer electronics
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I need to find someone who is familiar with the RUBY SYSTEM

Customer Question

I need to find someone who is familiar with the RUBY SYSTEM BY VERIFONE.
We have a difference in the LOCAL total and the HOST total on the daily print out..we have not had that before and we are not sure what it means??
Submitted: 2 months ago.
Category: Office Equipment
Expert:  Thomas replied 2 months ago.

Hi! My name is ***** ***** I'm happy to help!

Are you with a branded station? Who processes your credit cards?

Customer: replied 2 months ago.
Not a branded station..we are a marina on Smith Mountain credit cards go though
CARDCONNECT...I really need you to talk to the accounting people..she is the one who actually has to balance out everything...Can I give her a number to call you?
Expert:  Thomas replied 2 months ago.

Talking to me won't help, need to talk to CardConnect. What is happening is there is a discrepancy between what the Ruby (local) is saying you took in on credit card transactions, and what CardConnect (host), says you took in. Perhaps there was a card transaction that appears on the ruby that didn't make it to the host, CardConnect. It would be wise to call them about the difference and see if they can explain.

Expert:  Thomas replied 2 months ago.

Have any luck with CardConnect?

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