Ask an Office Equipment Question, Get an Answer ASAP!
Hi there,My name is***** will try my best to help you with your printer question.
Please allow me just a few minutes to prepare some information for you, thanks!
Did anything get stuck in the ADF?
Perhaps a paperclip or a staple?
Ok, on smaller printers you can lift them and shake them, but it will be more difficult with this one!
If you open up the ADF cover and have a look inside can you see anything at all?
When you try to feed paper into the ADF, does it feed part way or not at all?
Is the printer reporting an error code?
See the last page (page 11) of the following document on how to clear the ADF jam:
If you can't see anything trapped in the ADF mechanism, then it is better to try manually pushing a piece of stiff card through it to help clear any stuck debris rather than disassembling the entire printer.
Sometimes on older printers, this problem can be due to worn rollers, which only partly feed the paper into the ADF - if the ADF is used regularly then the rollers may need to be replaced.
--------------------Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips appreciated :)Otherwise please reply back if you need further assistance.Pete.--------------------
Ok, then the sensor is detecting a jam.
Can you use compressed air or a vacuum cleaner to help dislodge any small debris that may be trapped inside?
Ok, then the sensor is still detecting something...
do you have any thin card that you can slide through the ADF to help dislodge any debris?
Ok, you could try wiggling it about once you get it all the way in.
If you are certain that the paper path is clear then the only other possibility is a defective sensor.
Sorry for the delay, I was offline.
You will need to disassemble the ADF to reach the sensors.
Here is the service manual:
You can test the sensor for continuity - measure the voltage across it when it is covered and uncovered - you should see a change when you change between covered and uncovered.
Ok, will you be attempting this yourself, or are you looking for a repairer in your area?
Ok, let me know when you have returned and are ready to proceed.
You may receive automatic emails from the website in the meantime that appear to be from me - you can ignore those until you get back.