How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ElectronicsPete Your Own Question

ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 15470
Experience:  Electronic Engineer
Type Your Office Equipment Question Here...
ElectronicsPete is online now
A new question is answered every 9 seconds

Xerox 4112 fault code 012-243. Booklet gets stuck in 4 in

Customer Question

Xerox 4112 fault code 012-243. Booklet gets stuck in 4 in the professional finisher and a new sheet printed goes up top. I have the squarefold trimmer attached as well.
Submitted: 3 months ago.
Category: Office Equipment
Customer: replied 3 months ago.
It doesn't do it every time. I can 5, 10, 20 etc. it gets worse the longer I run it I believe.
Customer: replied 3 months ago.
I've been servicing my own equipment for 2 years, but I'm short on time. I have the service manual
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ElectronicsPete replied 3 months ago.

Hi, my name is***** to hear about your Finisher error but I will try my best to help you.

Fault code 012-243 indicates a "Stapler Feed Ready Fault".

To fix this, let the job run a few sets then prior to stapling one of the sets, squeez the staple cartridge tabs to disengage the cartridge. The un-stapled set will go on to the finisher tray.

Run the job again and let me know if it runs ok.

Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance.

Customer: replied 3 months ago.
Nope, didn't work. Everything staples fine. The book gets stuck in folding spot
Customer: replied 3 months ago.
I get error code 024-747 as well
Expert:  ElectronicsPete replied 3 months ago.

Ok, fault code 024-747 indicates that "an invalid print parameter mixture was situated".

You will need to check out the print parameters and adjust them accordingly.

Related Office Equipment Questions