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Ask Yvette Your Own Question

Yvette, Consultant
Category: Office Equipment
Satisfied Customers: 45
Experience:  Tech Manager
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My Ricoh C2500 color copier/printer has started printing

Customer Question

Hi Pearl. I'm Susan. My Ricoh C2500 color copier/printer has started printing color copies with wide blue streaks horizontally across the page. The streaks are now taking up the entire page making it complete blue. Why is it doing this?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MP C2500. It's probably at least 10 years old. I don't know where to find the model number.
JA: What troubleshooting have you tried?
Customer: Googling the problem and finding this site where you popped up. LOL
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so, the copier has been a great machine, until it started doing this. Thank you.
Submitted: 3 months ago.
Category: Office Equipment
Expert:  Yvette replied 3 months ago.

The charge roller should be cleaned for the blue ink. Please see link below:

Expert:  Yvette replied 3 months ago.

Is there anything else I can help with?

Customer: replied 3 months ago.
No, not at this time. I am having trouble removing the screw necessary to remove the panel in order to get to the roller. But, as soon as I am able, I will attempt to clean it as instructed on the YouTube video. Thank you.
Expert:  Yvette replied 3 months ago.

You're welcome.

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