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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 9298
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Having an error code L4-02 on copier model AR M355N, can i

Customer Question

having an error code L4-02 on copier model AR M355N
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: can i get assistance on how to cure this problem?
JA: What troubleshooting have you tried?
Customer: none really just turn on off
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Office Equipment
Customer: replied 3 months ago.
waiting on assitance?
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That can mean a main drive with one of several problems.

The formal term for that error is, "Drum Motor Lock detection".

This problem can also be caused by

- defective developer unit, and usually it makes an audible noise if so.

- backed-up waste toner ... which will make a lot of noise.

- and a dirty registration assembly, which may be checked on by turning the green knob. If it doesn't turn easily, this is probably the problem.

- sometimes, a PCB is defective also. But basically this is usually caused by some component 'sticking' or dragging, and thus retarding the turning of the drum.

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