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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 467
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Fax 4100e - I have changed the Drum and Toner. I can send

Customer Question

Fax 4100e - I have changed the Drum and Toner. I can send the faxes but can not receive any fax. Reason ?
Submitted: 12 months ago.
Category: Office Equipment
Expert:  Nathan replied 12 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

If you make a COPY, does that come out blank? Or does it work as expected?

Customer: replied 12 months ago.
It works as expected
Customer: replied 12 months ago.
Please respond
Customer: replied 12 months ago.
waiting for your reply
Customer: replied 12 months ago.
when will you respond
Customer: replied 12 months ago.
please reply on my email***@******.*** Thanks
Expert:  Nathan replied 12 months ago.

I'm sorry I missed you, please send only a single response.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) What happens when you try to receive? Error messages? Does the brother ring or show anything on screen?

Expert:  Nathan replied 11 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


Customer: replied 11 months ago.
1 It is a dedicated land line.2.Land line is from Verizon3.No dsl service is on this line4.The phone rings and stops to indicate that a fax is coming. The fax does not come.
Expert:  Nathan replied 11 months ago.

Are you getting any error messages on the fax display? Do you have any difficulty when sending an outgoing fax?

Customer: replied 11 months ago.
No messages come on the screen.
No problem in sending a fax.
Expert:  Nathan replied 11 months ago.

Okay have someone send you a fax,

when you hear the line ring, press the START button on the brother, and let me know if it comes through that way.

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