Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
If you make a COPY, does that come out blank? Or does it work as expected?
I'm sorry I missed you, please send only a single response.
Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line?
4) What happens when you try to receive? Error messages? Does the brother ring or show anything on screen?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Are you getting any error messages on the fax display? Do you have any difficulty when sending an outgoing fax?
Okay have someone send you a fax,
when you hear the line ring, press the START button on the brother, and let me know if it comes through that way.