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ElectronicsPete
ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 16349
Experience:  Electronic Engineer
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Our Senior Group has a 1310 Image run copier. Now the power

Customer Question

Our Senior Group has a 1310 Image run copier. Now the power comes on won't copy but shuts off. You have to unplug it to get it to start again and it just shuts down. Can you help us to get it running again?
Submitted: 7 months ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 7 months ago.

Hi Ann,

Does any error code or message show on the display?

Customer: replied 7 months ago.
No. The display goes grey, push the start button and everything shuts down. and then nothing works.
Expert:  ElectronicsPete replied 7 months ago.

Ok, then something is shorting out and the machine will require a service.

Approximately how old is the copier?

Have you tried contacting your local service dealer?

Expert:  ElectronicsPete replied 7 months ago.

Hi, just checking in on your question, do you need any further assistance?

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