How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 10652
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
Type Your Office Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a Ricol Aficio AP610N printer connected to an imac os

Customer Question

I have a Ricol Aficio AP610N printer connected to an imac os 10.85.
My computer is connected through a router and everytime I try to send something over to print the printer does not process it but if I turn off the printer and then turn it back on then it starts processing the page to print. Any suggestions to correct this?
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It's possible that turning the printer Off, doing an uninstall of the printer driver, then restarting your iMac computer, and then re-installing the printer driver, might help with the problem.

But some printers do that sort of thing by and by... except for the installing of the wrong printer driver, which can also produce this sort of 'sent page failure without reset'.

Customer: replied 1 year ago.
Not real sure how to uninstall the printer driver.
Expert:  Russell H. replied 1 year ago.

Go to the Printers list.

Select the printer there.

Use the - button to delete it.

Customer: replied 1 year ago.
I did the uninstall, shut down and then reinstalled the printer driver but it still doing the same thing.
If the printer is on and I send something to print it will not print but if I turn off the printer then send something to print and turn back on the printer it works.
Expert:  Russell H. replied 1 year ago.

Change the setting for Print Directly To Printer, if your printer's driver's settings have that setting.

That might help. Questionably, but it might.

Customer: replied 1 year ago.
It did not have that option.
Expert:  Russell H. replied 1 year ago.

Then I am out of options to suggest... either the router is 'flakey'/erratic, or the network adapter on the computer (unlikely, unless it also drops the internet connection often), or the printer's network adapter, unfortunately.

If the printer is on a network cable, try replacing that. It might doubtfully help.

Related Office Equipment Questions