How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ElectronicsPete Your Own Question

ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 15458
Experience:  Electronic Engineer
Type Your Office Equipment Question Here...
ElectronicsPete is online now
A new question is answered every 9 seconds

Receiving error messages when trying to use Canon DR-C125

Customer Question

Receiving error messages when trying to use Canon DR-C125 scanner.
Submitted: 4 months ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 4 months ago.

Hi Erin,

What error messages are you receiving?

Expert:  ElectronicsPete replied 4 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Customer: replied 4 months ago.
I launch the CaptureOnTouch software and it hangs when I execute a scan. Just see the "Please wait..." message. It does not go away. I've replaced the USB cord, I've uninstalled and reinstalled the software multiple times. What happens is after uninstall/ install it works fine, but on for the one session. If I restart my PC I'm always back to square one. I've eve experienced this same pattern after entire operating system upgrades (before and after = same issue).

Related Office Equipment Questions