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Josh, Support Specialist
Category: Office Equipment
Satisfied Customers: 18478
Experience:  5 years as Network Admin, 10+ years of IT support
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Machine is plugged in are getting orange light their are

Customer Question

machine is plugged in are getting orange light their are getting screen saying konica minolta but nothing else
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: the screen has konica minolta but wont do anything else
JA: Is there anything else the Printer Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Josh replied 1 year ago.
Hi! Please pull the power cord from the printer and wait 1 minute then plug it back in. After the printer powers back on, please check again.

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