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Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 464
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I ca nnot scan my documents although I follow the directions

Customer Question

I ca nnot scan my documents although I follow the directions on the screen!
Submitted: 9 months ago.
Category: Office Equipment
Expert:  Richard replied 9 months ago.
Hi there and welcomeCan you tell me please the make and model of the Scanner?Thank you
Expert:  Richard replied 9 months ago.
Hi there,Your payment for the phone call failed sorry, can you reply to my last question?
Customer: replied 9 months ago.
CanonMP600
Expert:  Richard replied 9 months ago.
ThanksAre you connected to it via wireless or a cable? Has it worked before and stopped working?
Customer: replied 9 months ago.
That was my cell phone.My home phone is(###) ###-####
Expert:  Richard replied 9 months ago.
Your payment for a call failed, this is what I mentioned before...Is the printer connected to the computer via wireless or a cable? Has it worked before and stopped working?
Customer: replied 9 months ago.
The printer is connected with a cablr.
Expert:  Richard replied 9 months ago.
Has it worked before and stopped working?
Customer: replied 9 months ago.
never
Expert:  Richard replied 9 months ago.
Are you able to print to the printer?
Customer: replied 9 months ago.
I can print alright
Expert:  Richard replied 9 months ago.
what happens when you try to scan?
Customer: replied 9 months ago.
Nothing
Expert:  Richard replied 9 months ago.
ok... can you give more information then nothing please.What steps do you take to do a scan?
Customer: replied 9 months ago.
I try Navi then scan then scan symbol .that doesn't work.
So I try the other method. Home then OK then symbol for scan
Expert:  Richard replied 9 months ago.
ok, but when it doesnt work, what happens what error do get.

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