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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 9525
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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My xerox 6605 DN says paper is stuck in tray 1 but i cant

Customer Question

Hello. My xerox 6605 DN says paper is stuck in tray 1 but i cant find any paper! i have checked everything but there is not any single paper stuck in it?? how to resolve this?? All other things are working fine.
Submitted: 9 months ago.
Category: Office Equipment
Customer: replied 9 months ago.
It says on the machine-Pull out Tray 1 and remove any jammed paper. Put Tray 1 then and start printing. red light is also on.
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try first, turning Off the Xerox machine.

Leave it that way for 2+ hours, or overnight.

Turn On again, after removing Tray 1 (if you can.)

Let it initialize. Does that clear the message, once you have been prompted to do something about the removed tray?

Some background please:

Was there a paper jam in that area recently or just before?

How old is the printer?

Is it kept in an environment below 80 degrees F ?

What is the full and exact error message? (I would guess "Paper Jam Tray 1" but I need to be sure, please.)

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